SHIPPING

 

 

SHIPPING

Standard: 2-6 working days, NO POX, PARCEL LOCKERS for Standard

Express: Within 2 working days

Shipping Internationally by Australia Post or DHL eCommerce: 

Standard international post: 14 to 28 business days

Express International courier: 4-7 working days

AUSTRALIAN SHIPPING

Shipping to an address within Australia may take 2-4 working days to Eastern States and 6 working days for Western Australia and the Northern Territory. 

Once your order has shipped you'll receive the tracking number and link.  

INTERNATIONAL SHIPPING

We ship internationally with Australian Post or DHL or DHL eCommerce.

There are 2 options: Standard international post, Express International courier. 

Standard international post takes about 14 to 28 business days to arrive after being shipped. (Covid-19 impacts)

Current delivery times

Delivery zones / time frame

Zone 1 - New Zealand (10-16 working days)
Zone 2, 3 & 4 - Asia and the Pacific, North America and Western Europe (14-28 working days)
Zone 5 - Rest of the world (14-30 working days)

Due to the cancellation of many international flights and country-specific restrictions, overseas transit times may be delayed.

Express International courier: Please allow 4-7 business days (Some remote locations may take 3- 14 days) for your parcel to arrive. Express Courier International Delivery: (A tracking code will be provided courtesy of DHL or Australian Post).  

Once your order has shipped you'll receive a tracking number.

Middle east countries (P.O BOX requirement)

There are countries that only accept shipments labelled with P.O Box address. Shipments for those destinations will be returned to the shipper if no P.O Box is displayed in the address:

*Oman

*Papua New Guinea

*Qatar

*Saudi Arabia

*United Arab Emirates

DUTIES AND TAXES

Our European customers are probably aware that your strict customs officers may charge a duty along with a shipping and handling fee. We’re sorry that you may incur this extra cost but there is nothing we can do.  

If you are trying to order RESQMÉ but we don't ship to your country - send an email to admin@resqmestudio.com and we'll do our best to provide you a shipping quote. 

IF THE PARCEL IS RUNNING LATE

• If it’s within two days of the ETA, just sit tight – it won’t be far away!

• If it’s been 2-3 business days from the last day of the ETA window, we recommend contacting your local postal authority to check on its whereabouts. When speaking to them, refer to the local reference number (You can find the local reference number on the tracking pages.) to help them locate your order.

• Once a parcel has arrived in its destination country, the local postal authority for that country will deliver it – which means they control the final delivery date.