FAQ

How can I track my parcel?

Once your order is shipped, you will receive a tracking number by email. You can use this number to track your parcel on our website or the shipping carrier's website. Please check your junk or promotion email box. If you haven’t received the tracking email, email us admin@resqmestudio.com

Do you ship internationally?

Yes, we do ship internationally, but please note that international shipping may be subject to duties and taxes.

Standard international shipping takes about 10 to 28 business days to arrive after being shipped. If you need your items in a rush, please select the express shipping service (DHL, Fedex).

Can I change my shipping address after I've placed an order?

You can only change the shipping address within 2 hours after an order has been placed. otherwise, we are unable to change the shipping address. Please double-check your shipping information before placing an order.

Will I have to pay duties and taxes on my international order?

Yes, international orders may be subject to duties and taxes. The rate will vary depending on the country and the value of the order. Click here 

How do I know what size to order?

We provide size charts on our website to help you determine the best size for you. Email admin@resqmetudio.com so we can help you to find your best fit! We have also created a sizing guide, which can be seen here.

How do I measure my size?

You can refer to our size chart for instructions on how to measure your size. Click here

What if the item I receive is damaged or faulty?

If you have a concern with a faulty or damaged item, please email us at admin@resqmestudio.com so we can urgently review the matter for you. Please include photo evidence of the issue so we can further assist.